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Pumps4mums, Walsall, UK.
Tel: 0044 (0)1922 458244

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Refer also to our Terms of Sale, Terms of Use, Returns and Privacy policies.

January stocktake.......

Please note that we will be closed for the duration of Tuesday January 10th. Orders placed after 2.00pm on Monday January 9th will leave our premises on Wednesday 11th.

Standard delivery options

Orders placed by 2.00pm (UK time) Monday-Friday are normally despatched on the same day - we will telephone you if we are unable to do so for any reason. We cannot ship orders at weekends.

Service times are estimates - the only 'guaranteed' services are Next Working Day Courier by 9.30AM or 1.00PM and Royal Mail Special Delivery. The guarantees cover the shipping cost only.

To calculate the delivery costs and services availiable to your area:

Add your item to the shopping cart (add to basket)

When prompted, set your location

Choose your delivery service from the drop-down menu in the cart

Cart will update automatically

UK customers are offered a range of services from Royal Mail or Interlink

Eire/EU customers may choose Airmail (priced by weight) or DPD Courier (fixed price)

Destinations outside of the EU* are served via Airmail (non-EU orders with delivery charges exceeding GBP 46.00 will normally ship via UPS Express or TNT due to Airmail weight restrictions).

*UK sales taxes (VAT) are removed from orders destined outside of the EU, prices in the cart are automatically reduced.

Further details...

Call us on 01922 458244 if you have a specific delivery request (such as arrival on a convenient day) and we will do our best to help.

All references to despatch and delivery times exclude Saturday and Sunday.

Pricing

Customers are reminded that premium delivery services such as 'next day by 9.30' will not be fully refunded in the event that the customer changes their mind and no longer wants the product. Indeed, if standard delivery for that product is £0.00, then the shipping refund will be £0.00.

UK (mainland) Interlink Express Courier - normally next working day - £5.95 per delivery. This service is free to UK mainland addresses for orders over £120.00. December delivery aims will often fluctuate due to demand and adverse weather - an 'office' delivery address is preferable to avoid the inconvenience of staying in.
- The vast majority of parcels delivered using this service will arrive next working day. Some parts of Aberdeenshire and Invernesshire are served in two working days. Call or email if you find otherwise so that we can chase it for you. Please ensure that someone intends to be availiable to receive the package at your delivery address - it must be signed for.
UK 1st class - priced according to consignment weight £2.35 - £5.95 per delivery
- To comply with banking guidelines, some deliveries may need to be upgraded to a 'signed-for' service at our expense.
UK (mainland) Interlink Express Courier guaranteed next working day by 1.00pm - £12.00 per delivery
- Goods ordered at week-ends are despatched on Monday.
- This service may not be available in some remote areas.
- Please ensure that someone intends to be availiable to receive the package at your delivery address - it must be signed for.
UK (mainland) Interlink Express Courier guaranteed next working day by 9.30am - £25.00 per delivery
- Goods ordered at week-ends are despatched on Monday.
- This service may not be available in some remote areas.
- Interlink do not deliver to PO boxes.
- Please ensure that someone intends to be availiable to receive the package at your delivery address - it must be signed for.
EU DPD Courier - from 2 working days - prices from £18.00 per delivery
Please ensure that someone intends to be availiable to receive the package at your delivery address - it must be signed for.
EU Airmail - from 5 working days - prices from £2.95 according to weight
UPS Worldwide Express - from 2 working days - priced according to weight/volume.

Additional services may be selected within the shopping cart

Our preferred mail services

Our services

Standard UK mainland shipping is capped at £5.95.

Delivery method is by Royal Mail 1st class or Interlink Express Courier dependent upon customer's instructions.

Once the £5.95 maximum has been reached, the goods will normally go by courier (phone us or email if Royal Mail 1st class is your preferred option) - normal delivery time is next working day.

A choice of two further 'guaranteed' next working day services, by 1.00pm and by 9.30am are also offered. These services are not available to some parts of Scotland, we will telephone you if this is the case.

Unless otherwise stated, we do not normally make goods available for purchase via our website unless we have the item(s) in stock and ready to ship. If we make a mistake, we will telephone* you and tell you.
(*under no circumstances will your contact telephone number be sold to tele-marketing companies - however it can be needed by us if there is a query with your order or if our couriers cannot find you).

Our delivery charges take into account: method, weight, volume, value & destination.

EU rates vary by consignment methods and distance, but delivery to France for example is capped at GBP 20.00 inc VAT regardless of consignment weight for the fast, trackable, 2-3 day DPD service.

Orders destined for countries outside the EU are shipped by Airmail (with additional insurance when necessary), or UPS courier where the shipping weight exceeds 2kg.

Schuko Free! - Gratuit! - Kostenlos! - Gratuito!

From 5/9/09 all UK specification electrical goods delivered to continental Europe will be supplied with a free 7.5A UK 3-pin to Continental 2-pin "Schuko" style adapter worth GBP 2.95!

Customers may choose the following delivery methods

Royal Mail - UK orders with a total value of less than £46.00 and weight less than 2kg may be sent by Royal Mail 1st Class post - delivery aim 1-2 working days within the UK, or Airmail (Small Packets) overseas. Delivery times are likely to be longer during periods of high demand such as December.

Orders with a total value more than £46.00, or weight exceeding 2kg may require a signature upon delivery, or will be sent by:

Interlink Express Parcels - delivery aim normally next working day for UK Mainland addresses (our preferred UK Mainland courier with online tracking). Excludes Northern Ireland & Offshore Islands.

Over 99% of our orders consigned with Interlink Express Parcels to UK Mainland addresses (standard £5.95 service) arrive next working day. Parts of Aberdeenshire, Moray and Highland are served in two working days. Delivery times are likely to be longer during periods of high demand such as December. See below for guaranteed next day services.

Interlink Express Parcels - next working day by 1.00pm. Excludes parts of the Highlands, Northern Ireland & Offshore Islands. This service may be withdrawn at short notice during peak periods or adverse weather.

Interlink Express Parcels - next working day by 9.30am. Excludes Scotland, Northern Ireland & Offshore Islands. This service may be withdrawn at shortnoice during peak periods or adverse weather.

All Interlink / UPS / ParcelForce / TNT / Special Delivery services require that someone is availiable to receive the package at your delivery address - it must be signed for.

DPD Geopost Overland Shipping - delivery aim normally 2-3 working days for Ireland (South) and 2-5 working days for most other European destinations (our preferred EU courier with online tracking).
The main exception is Greece which has a 7-9 working day delivery aim. This service may be withdrawn at short notice during peak periods or adverse weather.

Parcelforce 48 - delivery aim normally 2-3 working days for heavier items (2kg+) to Highland, Northern Ireland & UK Offshore Islands. This service may be withdrawn at short notice during peak periods or adverse weather.

UPS / TNT - delivery aim normally 1-2 working days UK, 3-7 working days EU (where DPD is unavailable), 3-14 working days Worldwide. if an order is destined outside of the EU, and weighs over 2kg, then it will normally ship by UPS/TNT.

Royal Mail Special Delivery - guaranteed by next working day by 1.00pm (Monday-Friday) - for items up to 10kg - availiable to 99% of UK addresses. This service may be withdrawn at short notice during peak periods or adverse weather.

Royal Mail Special Delivery - guaranteed by 1.00pm Saturday - for items up to 10kg - availiable to 99% of UK addresses. This service may be withdrawn at short notice during peak periods or adverse weather.

Royal Mail International Signed For - normally approx. 7-10 days (EU) or 7-21 days (Italy) - lower value and/or under 2kg. Delivery times are likely to be longer during periods of high demand such as December.

We do not use Second Class post, Royal Mail Tracked, Royal Mail Standard Parcels or Surface Mail - these services are relatively slow.

Where a guaranteed delivery service is purchased, our guarantee extends to shipping cost refund only. We cannot be held accountable for consequential losses.

Examples:

An Ameda Lactaline Electric Breast Pump will normally be delivered to most UK Mainland addresses in 1 working day if ordered by 2.00pm. To Northern Ireland, Offshore & Highland destinations in 1-2 working days, rest of Europe in 2-5 working days, rest of World 7-14 working days.

Please call us on 01922 458244 for confirmation of delivery time if your order is particularly urgent - we have a number of options for urgent/deadline deliveries if necessary.

As retailers, it is our responsibility to ensure that you have received the goods that you have paid for within a reasonable time period.

However, provided that we have consigned your order promptly, we cannot be held accountable for delays in transit due to interruptions of the courier's normal service (such as vehicle breakdowns/industrial action/inclement weather/system breakdowns etc).

The only exception would be if the package is insured against consequential loss for delivery after a certain date. email us to arrange the service.

All orders are insured by ourselves against loss/damage in transit.

In the unlikely event that you suspect that your order has been damaged in transit, you must inform us within 24 hours of receipt of goods so that we can initiate a claim and rectify the matter for you. Please retain all external packaging - the courier's representative will need to inspect the item.

We are professional retailers - if there is a problem with delivery we will sort it out for you.

Customer service direct line: 01922 458244 or 07872 057 018

Online fraud and theft prevention

Credit card fraud is not a 'victimless' crime

Occasionally a transaction will trigger an alert from our credit card processing company. We will normally make contact with the buyer before sending the goods.

In these circumstances, if the customer has provided a false telephone number or non-working email address, we have little choice but to hold the order until contact is made.